How Credit Agricole CIB leads its ESG skills initiative in partnership with 365Talents
PARIS - May 23rd, 2024 - Released last year, 365Talents' Skills Audit was created to help organizations identify key skills to develop and align employees with their mission.
Today we're thrilled to share the success story with our client Credit Agricole CIB, a leading global bank. Our collaboration focused on Credit Agricole CIB's ambition to identify the strengths of its employees on environmental, social and governance (ESG) matters.
This project enabled us to use our skills auditing expertise to support Credit Agricole CIB's mission. As we continue this innovative partnership, we invite you to discover the challenges, objectives and successes that have emerged from our collaboration.
The customer's story
In the fast-paced world of banking, agility and innovation are key to staying ahead and Credit Agricole CIB is no stranger to this reality. With over 30 branches worldwide, Credit Agricole CIB is the Corporate and Investment Banking arm of the Credit Agricole Group, one of the world's largest banking groups.
Fostering sustainable finance
A pioneer in the field of sustainable finance, Credit Agricole CIB today occupies a leading position. As a green bank, it places social and environmental commitment, as well as responsible finance, at the heart of its activities. In particular, the bank has made strong allegiances to three priority challenges: fighting climate change, preserving biodiversity and protecting human rights.
Credit Agricole CIB acts on these values and trains its employees in all aspects of sustainable finance.
Project objective: to map and identify sustainable skills
Credit Agricole CIB defined a repository of key environmental, social and governance (ESG) skills in collaboration with business line experts, in order to better plan the training of its employees in ESG challenges. Employees were then invited to declare their ESG skills on their 365Talents profile and assess their expertise.
365Talents' Customer Success team played a key role in guiding Credit Agricole CIB through the ESG skills audit.
This included the preparation and execution of the skills audit, but also the identification of key messages for users, the design of an effective communication plan and the streamlining of the skills audit process. Rigorous testing was carried out to ensure that the technical aspects of the Skills Audit ran smoothly, in preparation for a global launch with 12,600 users.
After the launch, the CS team meticulously checked the responses, examining them at global, country and business levels.
The goal of the skills audit was to raise user awareness of the project, aiming for a high participation rate. To achieve this, the CS team, together with Credit Agricole CIB, focused on communication prior to its launch.
Through our assessment of Credit Agricole CIB's ESG skills, we were able to effectively define employees' core competencies, identify skills gaps and provide tailored development programs.
Clara Tannenbaum
,Senior Customer Success Manager
The results: A pledge of success
The results speak for themselves. With 12,600 active users on the platform targeted by the assessment, Credit Agricole CIB reported a significant increase in the number of employees declaring the 9 ESG competencies.
The audit had a positive collateral effect: it boosted the platform's key performance indicators, such as profile quality, activation rate and user activity.
In addition, skills mapping has enabled HR teams to strengthen its tailored training plans, equipping employees worldwide with the green skills essential to their roles.
This skills audit allowed us to pinpoint where to invest in ESG talent development, and to create strategies in areas requiring skills enhancement. Not only did it save us time, it was also a game-changer by enabling us to better target our needs and effectively meet our customers' ESG expectations.
Anne-Catherine Ropers
,Deputy General Manager - Global Head of Human Resources at Crédit Agricole CIB
In conclusion, the partnership between CA-CIB and 365Talents illustrates the power of collaboration and innovation in organizational success. By embracing sustainability through targeted initiatives, CA-CIB has not only reinforced its image as a green bank, but has also empowered its people to thrive in an ever-changing environment. As the world continues to prioritize sustainability, CA-CIB stands as a model of change, leading the race towards a more resilient and responsible future in banking.
At 365Talents, we don’t believe that the only way is up. Sometimes, you start in one place and end up somewhere unexpected. Or someone introduces you to an opportunity that changes your entire journey. That’s why our decentralized talent experience platform, powered by artificial intelligence, gives employees the power to self-declare skills and managers the vision to uncover the unexpected and untapped, so organizations can move quickly and purposefully – giving your people the power to chart their own course for progress. With 365Talents, companies including Allianz, EY, BearingPoint, Schlumberger, Veolia and Societe Generale are embracing a uniquely employee-centric approach to talent mobility and skill development and creating a more democratic, inclusive and future-ready world of work.
Jennifer Benaderette
Customer Marketing Manager @ 365Talents
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