Crédit Agricole Provence Côte d'Azur transforms talent management to boost employee engagement

Background

In a competitive environment, Crédit Agricole Provence Côte d'Azur places its most valuable asset, its human capital, at the heart of its human and digital banking strategy, working daily to ensure customer satisfaction. Wanting to further reinforce its attractiveness and employer brand, the Regional Bank initiated in 2021, as part of its Corporate Project 'Terre de Confiance,' a strategy allowing employees to develop their own career paths while ensuring the best possible experience.

Challenges

The Regional Bank implemented a collaborative and participative approach to consider the personalization of its employees' career plans. Internal satisfaction surveys quickly confirmed the expectations and the need for a structured approach that allows employees to gain better visibility on different career paths and to be truly active in their career planning.

Results

Today, 90% of the 2,800 employees at Crédit Agricole Provence Côte d'Azur have an active profile on the platform, and 91% find it useful for their career plans, with an NPS score of +66.

Employees are increasingly involved in formulating their career plans, as evidenced by the 6,840 job descriptions viewed over the past six months.

With more than 1,000 skills integrated into the platform, the results show strong employee engagement, providing better visibility on career opportunities and a process at the heart of the HR ecosystem.